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Home > Success Center > VoIP & Network Quality Manager (VNQM) > No suitable job engine available for job execution on the Additional Poller

No suitable job engine available for job execution on the Additional Poller

Created by Andy Ng, last modified by Rodim Suarez on Aug 26, 2016

Views: 7 Votes: 0 Revisions: 3

Updated August 26, 2016

Overview

VNQM operations that are on Additional Poller is not able to be polled.

The following message may appear on the Additional Poller:

No suitable job engine available for job execution

Environment

  • VNQM 4.2
  • Additional Poller

Cause 

  • As VNQM is poller-aware, it needs to be installed on the Additional Poller.
  • Main Poller needs to reach the Additional Poller at TCP/17777.

Resolution

  1. Install VNQM on all Additional Pollers.
  2. Ensure that TCP/17777 can be accessed from the Main Poller to each of the Additional Pollers.
  3. You can use "telnet [IP] 17777" from the Main Poller:
    1. Log into Orion server
    2. If Telnet client is not installed, please do the following
      i. Launch Server Manager.
      ii. Go to Manage > Add Roles and Features.
      iii. Click "Next" until "Features" section.
      iv. Click on checkbox of "Telnet Client".
      v. Click Next and Complete.
    3. Click Start > Run.
    4. Assuming Additional Poller IP is 192.168.0.10:
      telnet 192.168.0.10 17777
      Note: You should at least see a blank screen, indicating that it connected.
      If connection errors are reported, there are issues with either network or SolarWinds Information Service on Main Poller
 

 

Last modified
20:33, 25 Aug 2016

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