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Home > Success Center > VoIP & Network Quality Manager (VNQM) > No Avaya data shows up in VoIP and Network Quality Manager

No Avaya data shows up in VoIP and Network Quality Manager

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Created by Interspire Import, last modified by MindTouch on Jun 16, 2016

Views: 1,169 Votes: 0 Revisions: 8

 

Issue:

No Avaya data is displayed in the VoIP CallManagers resource, and a VoIP event is fired with the following message:

"Insufficient right for user [0] to perform command [1]"

where [0] is the user name, and [1] is the CLI command.

Resolution:

In order to collect Avaya data in VoIP and Network Quality Manager, the Avaya user must have sufficient permissions to execute the following commands:

 

  • display system-parameters cdr: to set up an Avaya call manager to emit CDR and quality data.
  • list station: to display a list of phone devices.
  • list media-gateway: to display a list of gateways.
  • list ip-network-region monitor: to display a list of regions.
  • status station: to display the details of phones, including status information.
  • display station [x], where [x] is the extension number of the phone: to display the details of phones. The extension number can be obtained by using the list station command.
  • display media-gateway [y], where [y] is the gateway number: to display the details of gateways. The gateway number can be obtained by using the list media-gateway command.

 

 

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