Submit a ticketCall us

Announcing NPM 12.2
With NPM 12.2 you can monitor your Cisco ASA firewalls, to monitor VPN tunnels for basic visibility and troubleshooting tunnels. NPM 12.2 also uses the SolarWinds Orion Installer so you can easily install and upgrade one or more Orion Platform products simultaneously.
See new features and improvements.

Home > Success Center > VoIP & Network Quality Manager (VNQM) > No Avaya data shows up in VoIP and Network Quality Manager

No Avaya data shows up in VoIP and Network Quality Manager

Table of contents
No headers
Created by Interspire Import, last modified by MindTouch on Jun 16, 2016

Views: 93 Votes: 0 Revisions: 8

 

Issue:

No Avaya data is displayed in the VoIP CallManagers resource, and a VoIP event is fired with the following message:

"Insufficient right for user [0] to perform command [1]"

where [0] is the user name, and [1] is the CLI command.

Resolution:

In order to collect Avaya data in VoIP and Network Quality Manager, the Avaya user must have sufficient permissions to execute the following commands:

 

  • display system-parameters cdr: to set up an Avaya call manager to emit CDR and quality data.
  • list station: to display a list of phone devices.
  • list media-gateway: to display a list of gateways.
  • list ip-network-region monitor: to display a list of regions.
  • status station: to display the details of phones, including status information.
  • display station [x], where [x] is the extension number of the phone: to display the details of phones. The extension number can be obtained by using the list station command.
  • display media-gateway [y], where [y] is the gateway number: to display the details of gateways. The gateway number can be obtained by using the list media-gateway command.

 

 

Last modified
16:30, 16 Jun 2016

Tags

Classifications

Public