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Home > Success Center > VoIP & Network Quality Manager (VNQM) > VNQM - Knowledgebase Articles > Voip and Network Quality Manager Service Down

Voip and Network Quality Manager Service Down

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Created by Daniel Phillipps, last modified by MindTouch on Jun 23, 2016

Views: 891 Votes: 0 Revisions: 6

Overview

The VNQM Service is showing as down.

Environment

VNQM 4.x

Steps

1. Uninstall VNQM from the Poller or Additional Poller. Refer to Uninstalling VNQM.

2. Stop Services. Refer to Stop and Restart. 

3. Truncate VoipJobInfo table.

4. Delete the VoipEngine.

5. Reinstall VNQM. Refer to Installing SolarWinds VoIP and Network Quality Manager.

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