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Home > Success Center > VoIP & Network Quality Manager (VNQM) > VNQM - Knowledgebase Articles > VoIP and Network Quality Manager service down

VoIP and Network Quality Manager service down

Table of contents

Overview

The VNQM service is showing as down.

Environment

VNQM 4.x

Steps

1. Uninstall VNQM from the Poller or Additional Poller. Refer to Uninstall VNQM.

2. Stop all services.

3. Truncate the VoipJobInfo table.

4. Delete VoipEngine.

5. Reinstall VNQM. Refer to Installing SolarWinds VoIP and Network Quality Manager.

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