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Home > Success Center > VoIP & Network Quality Manager (VNQM) > VNQM - Knowledgebase Articles > VOIP call retention setting issue

VOIP call retention setting issue

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Created by Interspire Import, last modified by Daniel Polaske on Jan 06, 2017

Views: 1,012 Votes: 0 Revisions: 10

Issue:

Unable to track the correct VOIP history calls. Customer can only see calls from the last 30 days.
 

Cause:

The date setting in the CdrDataRetentionDays parameter under the VoIPConfig table is set to 30 days by default.

Resolution:

Update the CdrDataRetentionDays parameter based on your requirement. To update the number of days:
  1. In the VoIPConfig table, go to CdrDataRetentionDays.
  2. Update the setting of days by changing the value parameter to retain the data longer.
  3. Restart the services.

Note:
CdrDataRetentionDays is set to 30 days by default to avoid overloading the CDRs table. 


Applies to: VNQM 4.1
Last modified

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