Submit a ticketCall us

Training ClassThe Orion® Platform Instructor-led Classes

Provided by SolarWinds® Academy, these trainings will introduce users to the Orion Platform and its features, management, and navigation. These courses are suitable for users looking to discover new tips, tricks, and ways to adapt their Orion products to better suit their monitoring needs:
Deploying the Orion Platform
Configuring Orion views, maps, and accounts
Configuring Orion alerts and reports

Reserve your seat.

Home > Success Center > VoIP & Network Quality Manager (VNQM) > VNQM - Knowledgebase Articles > VNQM doesn't display data for PRI trunks on some or all VoIP Gateways

VNQM doesn't display data for PRI trunks on some or all VoIP Gateways

Updated March 22, 2018

Overview

This article describes an issue when you don't see PRI trunks on some or all VoIP Gateways.

There is no indication of what the issue is in regular logging. Enabling DEBUG logging for VNQM displays the following error:

DEBUG SwTelnet9CommandProcessor - [41334] SWTelnet Command Complete. Output: [Name=cmd0,Command='terminal length 0']
Command authorization failed.

Environment

  • VNQM 4.1 and later

Cause 

You don't have the required permissions/access for logging in to the VoIP Gateway.

Resolution

Check the permissions on the VoIP Gateway to make sure the credentials used by VNQM have access to privileged EXEC mode.

This is a requirement for VNQM to poll the data.

 

 

Last modified

Tags

Classifications

Public