Submit a ticketCall us

Training ClassThe Orion® Platform Instructor-led Classes

Provided by SolarWinds® Academy, these trainings will introduce users to the Orion Platform and its features, management, and navigation. These courses are suitable for users looking to discover new tips, tricks, and ways to adapt their Orion products to better suit their monitoring needs:
Deploying the Orion Platform
Configuring Orion views, maps, and accounts
Configuring Orion alerts and reports

Reserve your seat.

Home > Success Center > VoIP & Network Quality Manager (VNQM) > VNQM - Knowledgebase Articles > VNQM - All IP SLA objects have Status = Unknown on map after the upgrade to VNQM 4.2.4 or later

VNQM - All IP SLA objects have Status = Unknown on map after the upgrade to VNQM 4.2.4 or later

Updated November 30, 2017

Overview

After you upgrade from VNQM 4.2.3 or earlier to VNQM 4.2.4 or later, all IP SLA operations appear as "Unknown" on the map.

When you check the status in Network Atlas, you will see the message "Unknown Net Object"

For more detail, see the screenshots below:

 

 

Environment

  • VNQM 4.2.4 and later

 

Cause 

This happens because of changes in the IpSlaSchema file (C:\Program Files(x86)\SolarWinds\Orion\Information Service\3.0\Schemas\IpSlaSchema.xml).

 

In VNQM 4.2.3, the IP SLA object was represented as [IP SLA operation ID] | [Node ID], but in VNQM v 4.2.4, the IP SLA object is represented as [Node ID] | [IP SLA operation ID]. Thus objects from previous VNQM version are not supported by the last VNQM.

Resolution

Remove IP SLA operations with the Unknown status that were added in VNQM v 4.2.3 (or earlier) from the map and re-add them.

 

 

 

Last modified

Tags

Classifications

Public