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Home > Success Center > VoIP & Network Quality Manager (VNQM) > VNQM - Knowledgebase Articles > Unable to import CDR when upgrading Cisco CallManager to version

Unable to import CDR when upgrading Cisco CallManager to version

Created by Daniel Phillipps, last modified by Brian O'Donovan on Nov 23, 2016

Views: 996 Votes: 1 Revisions: 5


When upgrading Cisco CallManager to version, the CDR imports no longer work.


VNQM 4.2.2


This occurs because the upgrade disconnects the CDR records from the older version of Cisco CallManager causing the import to fail until the sequence numbers are reset.


  1. Click Start > Programs > Solarwinds Orion > Advanced > Database Manager.
  2. Add a default server.
  3. Locate the SolarWinds Database.
  4. Go to the Voipccmftpconnectioninfotable.
  5. Reset all the sequence numbers to 0 for the following columns
    • CDRSeqenceNumberToDeleteFrom
    • CDRSeqenceNumberToDownloadFrom
    • CMRSeqenceNumberToDeleteFrom
    • CMRSeqenceNumberToDownloadFrom
  6. After 10-15 minutes, check the VoIP search and the calls should start showing up.


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