Submit a ticketCall us

WebinarUpcoming Webinar: How Help Desk and Remote Support Pays for Itself

Learn how help desk software can simplify ticketing management, allow you to track hardware and software assets, and accelerate the speed of IT support and service delivery. Gain insights on how remote support tools allow your IT team to maximize their efficiency and ticket resolution by expediting desktop troubleshooting, ultimately helping keep end-users happy and productive.

Register here.

Home > Success Center > VoIP & Network Quality Manager (VNQM) > VNQM - Knowledgebase Articles > Cisco call managers no longer showing in VNQM

Cisco call managers no longer showing in VNQM

Created by Matthew Lamb, last modified by MindTouch on Jun 16, 2016

Views: 903 Votes: 0 Revisions: 5

Overview

When a customer adds in Cisco call managers into VNQM then attempts to edit them from VNQM Settings\Manage Call Managers, the call managers no longer show up. When attempting to add them back in, the call managers are already entered.

Environment

  • VNQM v4.2 and higher
  • CUCM 10.5+

Cause 

Unknown. Occurs when more recent versions of CUCM are added into VNQM.

Resolution

  1. Check the table voipccmmonitoring.
    Cisco call managers will have the MonitoringEnabled column set to 1.
  2. Run the following query:
    update voipccmmonitoring set MonitoringEnabled = 0 where nodeid = (select nodeid from nodesdata where vendor = 'Cisco')
    
  3. Refresh the web view
  4. Verify the call managers are now showing

 

Last modified

Tags

Classifications

Public