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Home > Success Center > VoIP & Network Quality Manager (VNQM) > VNQM - Knowledgebase Articles > Call details do not appear after adding Call Manager Publisher

Call details do not appear after adding Call Manager Publisher

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Created by Interspire Import, last modified by MindTouch on Jun 16, 2016

Views: 1,170 Votes: 0 Revisions: 8

Issue

Call details are not shown in VNQM after adding the Call Manager Publisher, and the CDR files remain in the FTP folder.

Resolution

Call Managers you want to process as CDR/CMR files have to be added to VNQM, irrespective of the publisher and subscriber.

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