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Home > Success Center > VoIP & Network Quality Manager (VNQM) > VNQM - Knowledgebase Articles > CDR records display with a delay in VNQM

CDR records display with a delay in VNQM

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Created by Interspire Import, last modified by Alexandra.Nerpasova on Oct 12, 2017

Views: 1,008 Votes: 0 Revisions: 9

Issue

The CDR files are retrieved and processed as expected, but the call records are displayed with delay in VNQM.

Resolution

This is an expected behavior. To verify that the call records display properly in VNQM, consider the following:

  • The Cisco CallManager has to be set up according to the local time zone of the call manager. This way you can make sure that the CDR data will be generated with the proper UTC timestamp.
  • VNQM displays the time and date according to the time zone settings of the VNQM web server.
  • If you log in to VNQM from another location, you will see the call records according to the time zone of the VNQM web server, and not your own computer.
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