Submit a ticketCall us

Looking to compare latest NPM features with previous versions of NPM?
The NPM new feature summary offers a comparison of new features and improvements offered with this release.

 

Home > Success Center > VoIP & Network Quality Manager (VNQM) > Issue with updated call quality parameter values

Issue with updated call quality parameter values

Table of contents
No headers

Issue:

When the values of VoIP quality metrics are updated in the VoIPConfig database table, VNQM does not pick up the new values when searching for VoIP calls.

The issue affects all call quality metrics: Moss, Latency, Jitter, and Packet Loss.

Resolution:

To make sure that the values you updated in the VoIPConfig table are picked up in VNQM, restart both Orion Services and IIS.

Last modified
19:13, 7 Oct 2015

Tags

Classifications

Public