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Home > Success Center > VoIP & Network Quality Manager (VNQM) > Configure Cisco Call Manager for VNQM

Configure Cisco Call Manager for VNQM

Table of contents

Updated February 24, 2017

Overview

This article goes over how to configure your Cisco Call Manager to allow VNQM to collect call and metric data.

Environment

VNQM 4 and later

Steps

Configure SNMP access

  1. Login to Cisco Call Manager UI - Cisco Unified Serviceability.
  2. Within the Menu, go to Tools > Control Center - Feature Services.
  3. Select Call Manager from the dropdown you want to configure.
  4. Check that the Cisco Call Manager SNMP Service is running. If not, select it and click Play.

 

Check Cisco Call Manager service CDR related parameters

  1. Login to Cisco Call Manager UI - Cisco Unified CM Administration.
  2. Within the menu, go to System > Service Parameters.
  3. In the Select Server and Service drop down, select the appropriate Call Manager and Cisco Call Manager service.
  4. Set CDR Enabled Flag and CDR log calls with Zero length duration flags to True.
  5. To enable CMRs, scroll down to Cluster wide parameters and enable Call Diagnostics.
  6. Click Save to apply the changes.

 

Change CDR File Time interval if needed

  1. Login to Cisco Call Manager UI - Cisco Unified CM Administration.
  2. Navigate to System > Enterprise Parameters.
  3. Scroll down to CDR Parameters and modify CDR File Time interval.
  4. Click Save button to apply the changes.

 

Configure Billing (FTP) server

  1. Login to Cisco Call Manager UI - Cisco Unified Serviceability.
  2. Within the Menu, go to Tools > CDR Management.
  3. Check Billing server parameters to see if there is an existing billing server. If there is none, create a new one and assign it the FTP user name\password.

 

Configure AXL access

  1. Login to Cisco Call Manager UI - Cisco Unified Serviceability.
  2. Within the Menu, go to Tools > Control Center - Feature Services.
  3. Select the Call Manager from the Select Server dropdown.
  4. Check that the Cisco AXL Web Service is running. If not, select it and click Play.

 

  1. Login to Cisco Call Manager UI - Cisco Unified CM Administration.
  2. Navigate to User Management > Application Users/End User.
  3. Edit the user you would like to enable AXL access for and verify Standard AXL API Access role is assigned to it. If not, the role has to be assigned to a user group, the user is member of by following these steps:
    a. In the listbox, double click the user group you would like to modify.
    b. Use Related links dropdown in right top corner and go to Assign Role to User Group.

    c. Click Assign Role to Group.
    d. In the popup window list select Standard AXL API Access role and click to Add Selected button.
    e. Save the applied settings.

 

Once these steps are finished, the Call Manager should start outputting its CDR\CMR data to the billing server specified. At this point you can now add Call Manager into VNQM through VNQM Settings > Add Call Manager.

 

One important step to note is that ALL Call Managers in a cluster must be added in, not just the publishers or the subscribers. This is to insure that VNQM can gather all the necessary data to determine that there is a CUCM deployed cluster and the cluster information per Call Manager.

 

Last modified
18:35, 23 Feb 2017

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