Submit a ticketCall us

Webinar: Web Help Desk for HR, Facilities and Accounting Departments
This webinar will focus on use cases for HR, Facilities and Accounting.

Having a unified ticketing and asset management system for all the departments in your company can provide end-users with a seamless experience and make things easier for your IT team. Yet, with different business tasks and objectives, many departments don’t fully understand the capabilities of Web Help Desk and how the software can be customized for effective use in their departments.
Register Now.

Home > Success Center > VoIP & Network Quality Manager (VNQM) > Cisco statistics are missing from VNQM

Cisco statistics are missing from VNQM

Table of contents
No headers


Cisco statistics are missing from VNQM.


One reason why the statistics can be missing is if you have the CallManager service turned off on the publisher. In this case, the CallManager is only uploading CDR and CMR records from the subscribers to the FTP server, but does not handle calls, and does not collect statistics for registered, unregistered, and rejected phones or gateways.

For further troubleshooting, please visit the relevant Cisco documentation at the following link:

Last modified
01:14, 7 Oct 2015