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Home > Success Center > VoIP & Network Quality Manager (VNQM) > Cisco call managers no longer showing in VNQM

Cisco call managers no longer showing in VNQM

Created by Matthew Lamb, last modified by MindTouch on Jun 16, 2016

Views: 50 Votes: 0 Revisions: 5

Overview

When a customer adds in Cisco call managers into VNQM then attempts to edit them from VNQM Settings\Manage Call Managers, the call managers no longer show up. When attempting to add them back in, the call managers are already entered.

Environment

  • VNQM v4.2 and higher
  • CUCM 10.5+

Cause 

Unknown. Occurs when more recent versions of CUCM are added into VNQM.

Resolution

  1. Check the table voipccmmonitoring.
    Cisco call managers will have the MonitoringEnabled column set to 1.
  2. Run the following query:
    update voipccmmonitoring set MonitoringEnabled = 0 where nodeid = (select nodeid from nodesdata where vendor = 'Cisco')
    
  3. Refresh the web view
  4. Verify the call managers are now showing

 

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