Submit a ticketCall us

Systems Monitoring for Dummies
Our new eBook will teach you the fundamentals and help you create monitors and alerts that are effective, meaningful, and actionable. Monitoring is more than a checkbox on your to-do list. This free eBook will give you practical advice to help you succeed in all aspects of monitoring – discovery, alerting, remediation, and troubleshooting. Don’t miss out on this indispensable resource for newbies, experienced IT pros, and everyone in between. Register Now.

Home > Success Center > VoIP & Network Quality Manager (VNQM) > Call Quality metrics showing as Unsupported

Call Quality metrics showing as Unsupported

Table of contents

Updated November 29, 2016

Overview

Call Quality metrics showing as Unsupported.

Environment

All VNQM versions

Detail

This is due to the CM settings, if the Call Diagnostics Enabled CUCM parameter is not set, or is only for some types of calls.

Even if this is set, some calls will not have quality information.

  1. Only calls terminated by an IP phone or MGCP gateway on both ends will provide call quality metrics.
  2. If the calling or called party was an SIP Trunk or any other type of device, then it will display as unsupported.

  3. Also, any zero length calls (failed, busy, among others) will not have any call quality metrics information.

 

Last modified

Tags

Classifications

Public