Submit a ticketCall us

Solarwinds & Cisco Live! Barcelona
Join us from the 29th of January to the 2nd of February at Cisco Live 2018 in Barcelona, where we will continue to show how monitoring the network with SolarWinds will keep you ahead of the game. At our booth (WEP 1A), we will demonstrate how SolarWinds network solutions can help. As a bonus, we are also hosting a pre-event webinar - Blame the Network, Hybrid IT Edition with our SolarWinds Head Geek™, Patrick Hubbard on January 24th - GMT (UTC+0): 10:00 a.m. to 11:00 a.m. There's still time to RSVP.

Home > Success Center > VoIP & Network Quality Manager (VNQM) > CDR records display with a delay in VNQM

CDR records display with a delay in VNQM

Table of contents
Created by Interspire Import, last modified by Alexandra.Nerpasova on Oct 12, 2017

Views: 916 Votes: 0 Revisions: 9

Issue

The CDR files are retrieved and processed as expected, but the call records are displayed with delay in VNQM.

Resolution

This is an expected behavior. To verify that the call records display properly in VNQM, consider the following:

  • The Cisco CallManager has to be set up according to the local time zone of the call manager. This way you can make sure that the CDR data will be generated with the proper UTC timestamp.
  • VNQM displays the time and date according to the time zone settings of the VNQM web server.
  • If you log in to VNQM from another location, you will see the call records according to the time zone of the VNQM web server, and not your own computer.
Last modified

Tags

Classifications

Public