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Home > Success Center > VoIP & Network Quality Manager (VNQM) > All operations show as Unknown after server migration

All operations show as Unknown after server migration

Created by Brian O'Donovan, last modified by MindTouch on Jun 16, 2016

Views: 14 Votes: 0 Revisions: 3

Overview

All operations are showing as Unknown after a server migration or an IP address change.

The following errors are also found in the logs:

SolarWinds.JobEngineService_v1_6.log

WARN  SolarWinds.JobEngine.Broker.BrokerDispatcher - Error decrypting credentials while submitting job d9980ee5-738c-4db1-8a57-33c30a339c13

SolarWinds.JobEngine.JobEngineCryptographicException: The decryption of the credentials failed. ---> System.Security.Cryptography.CryptographicException: Keyset does not exist

 

IPSLA.BusinessLayer log

INFO  JobEngine.Invoker OnJobFinished - Job failure received but not handled. [ResultsType=SolarWinds.Orion.IpSla.Jobs.IpSlaCapabilityTestJobResults,ErrorMessage=The decryption of the credentials failed.]

 

 

 

The following error appears in the Web Console under Operations Details:

The decryption of the credentials failed

Environment

All VNQM versions

Cause 

There is a corrupted Job Engine certificate.

Resolution

  1. Stop all services using the Orion Service Manager.
  2. Uninstall Job Enginev1 (This can be done via CLI):
    1. Open CMD prompt as an administrator.
    2. Go to C:\ProgramData\SolarWinds\Installers\.
    3. Run the following command: msiexec /x JobEngine.msi.

 

  1. Open MMC and Certificates snap-in for “Computer” account of the local machine:
    1. Go to Start > Run -> MMC.
    2. When the console opens, select File > Add / Remove Snap-in.
    3. Select Certificates > Add > Computer Account > Local Computer > OK.
    4. Under “Certificates (Local Computer)/Personal/Certificates”, remove the “SolarWinds Job Scheduler” certificate, if it exists.
  2. Install Job Enginev1 (This can be done via CLI):
    1. Open CMD prompt as an administrator.
    2. Go to C:\ProgramData\SolarWinds\Installers\.
    3. Run the following command: msiexec  /i JobEngine.msi.
    4. Complete the wizard.

 

  1. Start all services using the Orion Service Manager.
Last modified
16:26, 16 Jun 2016

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