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Home > Success Center > VoIP & Network Quality Manager (VNQM) > Adding existing IPSLA operations on a device hangs

Adding existing IPSLA operations on a device hangs

Updated February 8, 2017

Overview

This articles will show how to resolve an issue when adding existing IPSLA operations from a device but the process of scanning the device hangs or does not respond.

Environment

All VNQM versions

Resolution

Follow these steps if there is more than one polling engine.

Note: The options are not available if there is only one polling engine in the database. 

  1. Click Settings > Manage Nodes.
  2. Select the node(s) you want to transfer by selecting the checkbox and then click More Action > Change Polling Engine.
  3. Select the new polling engine from the list the pops out. 
  4. Finish by clicking Change Polling Engine.

 

If this procedure does not work in your current NPM version, follow the steps below:

  1. On your Orion Web Console, go to Settings > Manage Nodes.
  2. Click the boxes of the nodes you want to transfer.
  3. Click Edit Properties. 
  4. Under Polling section, click Change Polling Engine and select the new engine you want to assign to the node. 
  5. Click Submit. 

 

Last modified
17:15, 7 Feb 2017

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