Submit a ticketCall us

AnnouncementsWeb Help Desk Integrations eCourse

Looking to reduce response times? Sign up for our eCourse to learn how integrating Web Help Desk with Dameware Remote Support, Network Configuration Manager, Network Performance Monitor, and Server & Application Monitor can improve communication efficiencies.

Register here.

Home > Success Center > Virtualization Manager (VMAN) > VM node status error: Could not Poll due to credentials access is denied

VM node status error: Could not Poll due to credentials access is denied

Created by Roger Lofamia, last modified by MindTouch on Jun 23, 2016

Views: 1,421 Votes: 0 Revisions: 4

Overview

This article provides brief information and steps to resolve the following NPM VIM VM node:

Could not poll due to credentials access is denied issue.

 

Environment

NPM version 11.5.2

 

Cause 

The issue is caused when the VM node could not poll due to credentials access being denied.

 

Resolution

  1. Click on the VM node that is having the issue to open its Node details.
  2. Click Edit node on the node details.
  3. Scroll down then do a Test connection for Poll from VMware.
    Note: if the connection test fails, then it verifies that the credentials do  not have access to the ESX host. Check if the credentials have access to the node.

    Once the credentials have access, try to run a testconnection again.

 

 

Last modified

Tags

Classifications

Public