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Home > Success Center > Virtualization Manager (VMAN) > VMAN 8.0 Administrator Guide > References > Common issues during the integration of Virtualization Manager and the SolarWinds Orion server

Common issues during the integration of Virtualization Manager and the SolarWinds Orion server

Created by Caroline Juszczak, last modified by MindTouch on Jun 23, 2016

Views: 23 Votes: 0 Revisions: 3

During the integration of Virtualization Manager and the SolarWinds Orion server, both applications keep running, and changes can occur in both environments. For example, nodes or data sources can be added or deleted.

In these cases, the data collected at the beginning of the synchronization process might no longer be valid. You can solve most of these issues by resetting the integration and running the Synchronization Wizard again.

These errors can occur during the integration of Virtualization Manager and the SolarWinds Orion server.

Issues with credentials

error message explanation
Could not use credentials from Virtualization Manager/Orion. Incorrect integration data in Virtualization Manager/Orion. Reset Virtualization Manager integration and go through the Synchronization Wizard again. If there is a change in Virtualization Manager or in the SolarWinds Orion server during the integration, the integration data become invalid. Reset the integration to load valid data. If the issue persists, check the error log for more information.
Could not use credentials from Virtualization Manager/Orion. Reset Virtualization Manager integration and go through the Synchronization Wizard again. If this error persists, check the error log for more information. There is inconsistency in the database. Data related to processed nodes are missing. Use the Database Maintenance tool to clean up the database, and reset the integration process.
Could not use credentials from Virtualization Manager/Orion. This message indicates a general error. Check the error log for more information.

Issues with importing nodes to the SolarWinds Orion server

error message explanation
Could not import node to Orion. A node with the same name or IP address exists in the Orion database. Could not connect to this host by the given IP address. A node with the same IP address exists in the SolarWinds Orion database, but it was not properly mapped to the existing node in Virtualization Manager. The IP address of the node was probed unsuccessfully. Check the node, and start the polling manually. When the polling is finished, run the Synchronization Wizard again.
Could not import node to Orion. This message indicates a general error. Check the error log for more information.

Issues with changing the polling source

error message explanation
Could not change Polling source to Virtualization Manager/Orion. Incorrect integration data in Virtualization Manager. Reset Virtualization Manager integration and go through the Synchronization Wizard again. If there is a change in Virtualization Manager or in the SolarWinds Orion server during the integration, the integration data become invalid. Reset the integration to load valid data. If the issue persists, check the error log for more information.
Could not change Polling source to Virtualization Manager/Orion. This message indicates a general error. Check the error log for more information.
Reconfiguring node to poll from parent Virtual Center failed. If there is a change in Virtualization Manager or in the SolarWinds Orion server during the integration, the integration data become invalid. Reset the integration to load valid data. If the issue persists, check the error log for more information.

Issues with sending data to Virtualization Manager

error message explanation
Sending integration data to Virtualization Manager failed. Reset Virtualization Manager integration and go through the Synchronization Wizard again. The integration data collected in the SolarWinds Orion server during the synchronization process were sent to Virtualization Manager, but the communication between the SolarWinds Orion server and Virtualization Manager failed. Reset the integration process to load valid data. If the issue persists, check the error log for more information.

Issues with the probe job

error message explanation
Could not connect to node [NAME] ([IP address]) using credential '[Credential name]'. This is an informational message that indicates that the connection to the IP address is successful but the credential is invalid. The node will be added to the SolarWinds Orion server, but you must verify the node and its credential.
Could not connect to node [NAME] ([IP_ADDRESS]). + ERROR MESSAGE The connection to the IP address is unsuccessful. The error message returned by the probe job provides more details.

 
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