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Home > Success Center > Virtualization Manager (VMAN) > VMAN 7.1 Administrator Guide > Install SolarWinds Virtualization Manager > Upgrade a virtual appliance

Upgrade a virtual appliance

Created by Caroline Juszczak, last modified by MindTouch on Jun 23, 2016

Views: 56 Votes: 1 Revisions: 3

The interfaces described in this topic are a representation of typical screens available within the vSphere, or Hyper-V client.

Upgrade on vSphere 4.1 or later

The appliance upgrade is an ISO file for use with the vSphere or vCenter client.

  1. Save the ISO file to the computer you use to access the vSphere client.
  2. Start the vSphere client, and log in as an administrator.
  3. Select the virtual machine currently running SolarWinds Virtualization Manager.
  4. Click the CD/DVD icon, and click CD/DVD Drive 1 > Connect to ISO image on local disk.
  5. Select the ISO file, and click Open.
  6. Open a browser to https://ip_address:5480 where ip_address is the IP address or name of the SolarWinds Virtualization Manager VM.
  7. Log in to the website.
  8. Click Update > Check Updates.
  9. Click Install Updates, and click OK.

If Virtualization Manager displays unusual behavior after an upgrade, clear the browser cache.

Upgrade on Hyper-V

The appliance upgrade is an ISO file for use with the Hyper-V client.

  1. Save the ISO file to a data storage you can access from the virtual machine running SolarWinds Virtualization Manager.
  2. Run the Hyper-V Manager.
  3. Select the virtual machine currently running SolarWinds Virtualization Manager.
  4. Click Settings > DVD Drive.
  5. Select the Image file, and click Browse.
  6. Select the ISO file, click Open, and click OK.
  7. Open a browser to https://ip_address:5480 where ip_address is the IP address or name of the SolarWinds Virtualization Manager VM.
  8. Log in to the website using your SolarWinds Virtualization Manager credentials.
  9. Click Update > Check Updates.
  10. Click Install Updates, and click OK.

If Virtualization Manager displays unusual behavior after an upgrade, clear the browser cache.

Activate the license

If you upgrade without a valid maintenance license, SolarWinds Virtualization Manager might not be able to apply a new license. Change the permissions of the etc/.java file, and activate your license.

  1. Log in to the virtual appliance console using the admin account credentials.
  2. Enter sudo chmod -R 777 /etc/.java in the command line.
  3. Exit the console.

If an error occurs during activation, it can indicate that the SolarWinds licensing server already activated your license. In this case, either use the instructions in Activate a license key offline to manually upload your license, or contact SolarWinds Customer Service to reset your activation.

Solve issues during and after upgrade

Historical data is unavailable during the search index rebuild

After the upgrade process has completed, the database search index is rebuilt. This can take between 20 minutes and two days to complete, depending on the size of the database and its disk performance. Until the index rebuild is finished, some performance graphs do not display historical data. If the system has to be restarted, the indexing will resume where it left off.

Restore the SolarWinds Mgmt tab

If the SolarWinds Mgmt tab is unavailable after an upgrade, log out of the administration website, clear the browser cache, and close the browser. The SolarWinds Mgmt tab will be available the next time you log in to the administration website.

NTP status is blank

After the upgrade process has completed, the NTP status might be blank in the SolarWinds Virtualization Manager administration website. If this occurs, click Restart ntpd.

 
Last modified
04:15, 23 Jun 2016

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