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The Purchase Now button and email links to Sales do not work

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Created by Interspire Import, last modified by MindTouch on Jun 23, 2016

Views: 612 Votes: 0 Revisions: 8

When clicking a mailto link or the Purchase Now button, a new browser window opens but the default email client does not open.

Solution:

Change the default email client:  

  1. Go to Start > Settings > Control Panel > Default Programs.
  2. Select Associate a file type or a protocol with a program.
  3. Select the mailto protocol from the list, and then click the Change program... button to associate the protocol with a different email client.

Symptom 2:

When clicking a mailto link or the Purchase Now button,nothing happens. The issue only occurs in a specific version of Google Chrome.

Solution:

Disable the Pepper-based Flash Player which is installed by default in Google Chrome, and install Flash Player directly from the Adobe website.

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