Submit a ticketCall us

Webinar: Web Help Desk for HR, Facilities and Accounting Departments
This webinar will focus on use cases for HR, Facilities and Accounting.

Having a unified ticketing and asset management system for all the departments in your company can provide end-users with a seamless experience and make things easier for your IT team. Yet, with different business tasks and objectives, many departments don’t fully understand the capabilities of Web Help Desk and how the software can be customized for effective use in their departments.
Register Now.

Home > Success Center > Virtualization Manager (VMAN) > Suspected failed data collection jobs

Suspected failed data collection jobs

Table of contents
No headers

Access the Configuration Summary page by clicking Setup > Administration in Virtualization Manager.

The Configuration Summary page shows currently running data collection jobs and the success and failure of past jobs. Successful data collection jobs have a green check mark next to them. Failed data collection jobs have a red exclamation mark next to them. Hover over the red exclamation mark to see details of why a job failed.

Troubleshooting failed data collection jobs

The most common causes of an error are incorrect credentials or an unreachable Virtual Center, which is most likely due to a typo in the IP address or in the name of the Virtual Center Data Source.

Another common reason for failed collection jobs is overlapping collections. If the data collection job takes longer to complete than the interval between the collection jobs, the collection will overlap with itself, which causes it to fail.

Make sure that you allow sufficient time for the collection job to finish before the collection starts again:

  1. Go to Setup > Administration > Collection Schedules in Virtualization Manager.
  2. Select the failing collection job, and compare the Interval of the failing job with its Duration.
  3. If the duration is longer than the interval, click Change Schedule in the top right, and modify the collection interval so that it will be longer than the duration of the collection job.
Last modified
13:08, 13 Nov 2015

Tags

Classifications

Public