Submit a ticketCall us

WebinarWebinar: A checklist for planning your Network Performance Monitor (NPM) upgrade

Are you ready for your next upgrade? To help you plan smoothly, join this webcast to learn more about, SolarWinds® Orion® Installer, SolarWinds Upgrade Advisor, Upgrades Guides, Training Videos, and other resources available. We’ll share key upgrade planning considerations, lessons learned from customers with practical advice from SolarWinds Product Experts. We’ll also give practical tips to identify the estimated time needed and resources, how to prepare the business and IT staff for changes, ways to plan for required system changes, and more.

Register now.

Home > Success Center > Virtualization Manager (VMAN) > VMAN - Knowledgebase Articles > Virtualization tab missing after upgrading to VMAN 8.2 RC

Virtualization tab missing after upgrading to VMAN 8.2 RC

Updated April 23, 2018


This issue is not present in VMAN 8.2's regular GA release. However, if you upgraded to VMAN 8.2 RC, upgrading again to VMAN 8.2 GA won't solve the issue. Follow the steps in this article to resolve to the issue manually.

After upgrading to Virtualization Manager (VMAN) 8.2 RC, the Virtualization tab disappeared and the settings at Virtual Settings > Settings/Product Specific Settings disappeared. When you open the Virtual Infrastructure Monitor (VIM) Summary view, the following error is displayed:

Unexpected Website Error: The given key was not present in the dictionary.


  • VMAN 8.2 RC


Packaging error. The OrionWeb.log file includes exceptions regarding missing VIM strings, resources, and views. This may indicate an error in packaging. 


Run the Configuration Wizard. 

  1. Navigate to:

    c:\Program Files (x86)\SolarWinds\Orion\Packaging\Active\

    The Active directory includes two directories and one file.

  2. Delete the file and both directories.
  3. Run the Configuration Wizard.
  4. In the wizard, ensure that the Website, Services, and Database checkboxes are selected.
  5. Complete the Wizard.


Last modified