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VMAN does not startup on vSphere 6.5 due to unsupported guest OS

Updated 2-3-2017

Overview

The VMAN appliance cannot start when deployed on VMware vSphere 6.5 due to the virtual hardware version of the appliance. You may receive an error: "The guest operating system <OS name> is not supported." To resolve, upgrade the VM compatibility through vCenter for the VMAN appliance VM. This upgrades the VM to hardware version 13.

This is documented as a known issue in VMAN 7.1 Release Notes.

 

Environment

  • VMAN appliance
  • VMware vSphere 6.5

 

Cause 

The VMAN appliance cannot start when deployed on VMware vSphere 6.5 due to the virtual hardware version of the appliance. You may receive an error: "The guest operating system <OS name> is not supported."

 

Resolution

After deploying the VMAN appliance on a VMware vSphere 6.5, update the VM compatibility for the server:

  1. Through the vSphere options in VMware vCenter, selection Compatibility > Upgrade VM Compatibility.
  2. Selet a Compatible option. SolarWinds recommends ESXi 6.5 and later.
  3. Click Ok.

The VMAN appliance should properly start up on the VM.

 

 

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