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Home > Success Center > Virtualization Manager (VMAN) > VMAN - Knowledgebase Articles > Error: Unable to process license when trying to use SSL

Error: Unable to process license when trying to use SSL

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Created by Interspire Import, last modified by MindTouch on Jun 23, 2016

Views: 833 Votes: 0 Revisions: 8

Issue

On Virtualization Manager 5.0 and 5.0.1, there is a Tomcat issue where the license is not always processed correctly when connecting to the application with https.  When you log in, you receive the error “Unable to process license”. If you click the error, you see, “No license has been installed for this product.”

Resolution

Modify the tomcat configuration.

  1. Log on to the virtual appliance using the console or an SSH connection with your administrator account. The default administrator user name is admin and the default password is admin.
  2. Issue the following command:
    sudo su – root
  3. Create a backup of the Tomcat server.xml file with the following command:
    cp /usr/share/tomcat-6.0.29/conf/server.xml /usr/share/tomcat-6.0.29/conf/server.xml.bak
  4. Modify the Tomcact server.xml file with the following command:
    sed -i 's/Http11Protocol/Http11NioProtocol/' /usr/share/tomcat-6.0.29/conf/server.xml
  5. Restart Tomcat with the following command:
    service tomcat6 restart
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