Submit a ticketCall us

Welcome to the NEW Success Center. Search all resources (documentation, videos, training, knowledge base articles) or browse resources by product. If you are unable to find what you are looking for, please contact us at customersuccess@solarwinds.com

 

 

 

 

Home > Success Center > Virtualization Manager (VMAN) > Error: The virtualization manager primary license could not be validated

Error: The virtualization manager primary license could not be validated

Created by Miroslav Beno, last modified by Alexander Aguilar on Mar 06, 2017

Views: 871 Votes: 1 Revisions: 8

Overview

This article provides brief information and steps to resolve the following error:

The virtualization manager primary license could not be validated

 

The primary license is installed and activated on VMan virtual appliance, and the secondary license is installed and activated on the Orion Server. 

The License Manager view from Orion > IVIM shows License Type Secondary and 64 allowed sockets. 

The Virtualization console shows the primary license, however with an error suggesting 7 days to fix it. 

Environment

All VMan versions

Cause 

The issue due to potential versions mismatch. 

Resolution

  • Verify you have compatible versions:

NPM console:  You will find the version at the bottom of the screen.  It should be 11.5.2 and IVIM version 2.1.
In VMan console: Go to Setup > Licence. The version should be 6.3.

 

  • If the versions match:

1. Go to your NPM Server.

2. Disable any firewalls or antivirus applications.

3. Open ports 17777 and 17778. This will enable the NPM Server to reach the VMan Server and verify licenses. 

4. Disable any proxy for communication with VMan.

 

  • Disable  integration and reintegrate:

1. Go to Settings > Virtualization settings > Set up VMan integration > Disable integration.

2. Allow a few minutes for the system to refresh.

3. Reintegrate again.

This will reintegrate connections. You will not lose any data.

 

 

Last modified
15:21, 6 Mar 2017

Tags

Classifications

Public