Submit a ticketCall us

Have You Auto Renewed? If not, you're missing out.
The SolarWinds Renewal Program comes with a host of benefits including the most recent product updates, 24/7 technical support, virtual instructor-led training and more. Experience all of this with the convenience of Auto Renewal, and never worry about missing any of these great benefits. Learn More.

Home > Success Center > Virtualization Manager (VMAN) > Alerts about VMs and ESXi that has "No Heartbeat" are being triggered falsely

Alerts about VMs and ESXi that has "No Heartbeat" are being triggered falsely

Updated March 11th, 2016

Overview

Here's a quick fix for some False Alert issue that users may encounter if they have VMAN integrated to Orion.

Scenario:

  • A False Alert about VMs and ESXi that has "NO HEARTBEAT" may fire simultaneously.
  • This type of False Alert can be present both for Orion and VMAN alerting template.

Environment

  • VMAN

Cause 

The "indexAssociatedConfigSamples" properties in VMAN is turned OFF.

Resolution

To resolve this:

  1. Try first to disable the VMAN integration to Orion.
  2. Log in to the VMAN web console and go to Setup > Advance Setup > System Properties.
  3. Locate the "IndexAssociatedConfigSamples" and change its value from FALSE to TRUE.
  4. Wait for the next collection jobs to complete or manually run them.
  5. Log in to the VMAN Configuration site (https://YourVMAN:5480) and reboot the appliance from there.
  6. Once everything in VMAN is back, log in to your Orion web console and enable the VMAN integration/sync.

The alert about  VMs and ESXi with NO HEARTBEAT should no longer be triggered falsely.

 

 

 

 

Last modified

Tags

Classifications

Public