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Home > Success Center > User Device Tracker (UDT) > Whitelisted items still show as Rogue devices

Whitelisted items still show as Rogue devices

Updated October 3, 2017

Overview

When you add entities to your whitelist in UTD 3.2.2, the entries are not honored and the entities continue to show as rogue devices.

 

Example: IPs 10.199.1.11 and 10.199.11.252 are recently added to the whitelist listed below.

2017-10-02 12_56_16-[UDT-699] White List management unexpected behaviour - SolarWinds JIRA.png

You can currently see they are active IPs here:

2.PNG

 

However, when you look at the Rogue Device list, they still show up:

3.PNG

Environment

  • UDT 3.2.2

Cause

The cause of the issue is the devices are not being properly updated through the whitelist procedure within the database. It fails to remove the Rogue flags in the tables.

Resolution

This issue is currently fixed in UDT version 3.3. Upgrade to this version to correct the issue.

 

 

 

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Public