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Home > Success Center > User Device Tracker (UDT) > Watch List status: Never Seen

Watch List status: Never Seen

Updated April 26, 2017


This article provides information on the issue when the host name, username, MAC, or IP address is displayed as Never seen on the UDT Watch List.


All UDT versions


Any of the following will resolve the issue:

  • Copy and paste the device or user from the UDT Summary page to the UDT Watch List.
  • Watch List is case sensitive. Add any values exactly as they are displayed on the Web Console. 



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