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Announcing NPM 12.2
With NPM 12.2 you can monitor your Cisco ASA firewalls, to monitor VPN tunnels for basic visibility and troubleshooting tunnels. NPM 12.2 also uses the SolarWinds Orion Installer so you can easily install and upgrade one or more Orion Platform products simultaneously.
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Home > Success Center > User Device Tracker (UDT) > Upgrade fails - Microsoft.Deployment.WindowsInstaller.InstallerException: The installation source for this product is not available

Upgrade fails - Microsoft.Deployment.WindowsInstaller.InstallerException: The installation source for this product is not available

Table of contents
Created by Interspire Import, last modified by MindTouch on Jun 23, 2016

Views: 92 Votes: 0 Revisions: 8

Issue:

The following error occurs during the upgrade of UDT v3.0.2 - Microsoft.Deployment.WindowsInstaller.InstallerException. 

an unexpected.jpg 

The installation source for this product is not available.

 

Cause:

This error might occur due to one of the following reasons:

  • User account control (UAC) is enabled.
  • Installer is blocked.

 

Resolution:

To resolve this issue, you may choose two do either of the two resolutions provided below.

To disable the UAC, follow these steps:

1. Log in to the server as a Local Administrator.
Click Start > Control Panel > User Accounts > Turn on or off User Accounts > Off.

udt - 5224.png

 

To unblock the Installer, follow these steps:

  1. Click Start > My Computer > Program Files(x86) > SolarWinds > Orion > UDT > Installer.
  2. Right-click Properties > Unblock.
  3. Check that the UDT Installer is present in

    %Temp%\SWOrionSetup\SubInstallers\ 
  4. Run the installer, to extract the MSI files.
  5. Change the directory name and install UDT.
  6. Click Start > Run > cmd > type cd > type cd..%Temp%\SWOrionSetup\SubInstallers\. 
  7. Click Enter > msiexec /i UDTInstaller.msi.
  8. Start the application pool in IIS manually and repair permissions - For more information, see Microsoft support.
Last modified
04:05, 23 Jun 2016

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