Submit a ticketCall us

Solarwinds & Cisco Live! Barcelona
Join us from the 29th of January to the 2nd of February at Cisco Live 2018 in Barcelona, where we will continue to show how monitoring the network with SolarWinds will keep you ahead of the game. At our booth (WEP 1A), we will demonstrate how SolarWinds network solutions can help. As a bonus, we are also hosting a pre-event webinar - Blame the Network, Hybrid IT Edition with our SolarWinds Head Geek™, Patrick Hubbard on January 24th - GMT (UTC+0): 10:00 a.m. to 11:00 a.m. There's still time to RSVP.

Home > Success Center > User Device Tracker (UDT) > Unable to find ports for User Device Tracker

Unable to find ports for User Device Tracker

Table of contents
No headers
Created by Interspire Import, last modified by MindTouch on Jun 23, 2016

Views: 1,041 Votes: 0 Revisions: 8

Issue:

No ports were found in a network discovery that was expected to return devices with active ports.

 

Resolution:

Typically, a network discovery fails to find ports to import for one or more of the following reasons:

  • You have provided incorrect SNMP credentials for the devices you expected to discover
  • You did not check the option to "Ignore nodes that only respond to ICMP (ping)" on the Discovery Settings view of Network Discovery, and the devices discovered are ICMP-only with no ports.
  • The nodes discovered do not currently have any actively operational ports.

In either case, confirm the following, and then run discovery again:

  • Your discovery criteria do not exclude the devices on which you expect to find ports
  • All ports you expect to see on discovered nodes are fully operational.

This article applies to all versions of SolarWinds UDT.

Last modified

Tags

Classifications

Public