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Home > Success Center > User Device Tracker (UDT) > Unable to access Device Tracker User Details view - Object reference not set to an instance of an object

Unable to access Device Tracker User Details view - Object reference not set to an instance of an object

Updated March 17, 2017

Overview

The following error is showing in UDT and you are unable to access the Device Tracker User Details view: 

Unexpected Website Error:

Object Reference Not Set to an Instance of an Object

Environment

All UDT versions

Cause 

Some NTA resources were added to the Device Tracker User Details view.

Resolution

  1. Edit the view
  2. Remove the NTA Resources from the view.

 

Last modified
17:47, 15 Mar 2017

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Public