Submit a ticketCall us

Training Class Getting Started with SolarWinds Backup - February 28

This course offers customers an introduction to SolarWinds Backup, focusing on configuring the backup technology, taking backups, data restoration and data security. It is a great primer and will get you up to speed quickly on SolarWinds Backup.
Register for class.

Home > Success Center > User Device Tracker (UDT) > UDT Remote Event Log Jobs failed

UDT Remote Event Log Jobs failed

Created by Daniel Polaske, last modified by MindTouch on Jun 23, 2016

Views: 1,003 Votes: 1 Revisions: 8


The following message appears in the yellow notification banner when logged in to the Orion Web Console:

UDT Remote Event Log Jobs failed


All UDT environments


This occurs when the AD account that UDT uses is not a member of the Event Log Readers group on the applicable domain. In some cases, this can be a bug which is fixed in UDT v3.2.2 Hotfix 2.


  1. Verify that the UDT user account is a member of the Administrators group on the target domain controller or a limited account with privileges to access the remote security event log and directory service on the remote domain controller. 
    Note: If you UDT is using a limited account, verify that it is a member of the following groups:

    • Domain Users

    • Distributed COM Users

  2. Verify that the permissions for the AD account that UDT uses is a member of the Event Log Readers. Refer to Managing Active Directory Credentials.  

  3. If your version of UDT is v3.2.2 or earlier, upgrade to v3.2.3 or apply UDT v3.2.2 directly.  UDT 3.2.3 contains the HotFix which resolves this issue. Alternatively, you may apply UDT v3.2.2 Hotfix 3 directly via this link:


Last modified