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Home > Success Center > User Device Tracker (UDT) > User Device Tracker (UDT) Documentation > UDT legacy installation guide > Uninstall UDT

Uninstall UDT

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Due to moving servers, installing a fresh copy, or other reasons, you may need to uninstall UDT from your environment. To remove UDT from a server, remove the product through the Windows Control Panel. Repeat these instructions on all servers including Additional Polling Engines, Additional Web Server, and HA pairs.

Uninstalling products may require uninstalling files and editing registries. For technical assistance, contact Support.

Prior to uninstalling, SolarWinds recommends the following preparation:

Backup the existing database

To preserve your data, back up your database(s). If you need help with backups, check your vendor's site for documentation and instructions.

If you have your database on a VM, create a snapshot or copy of your VM.

Backup product foldersCreate copies and backups of your product folders. You may have customizations in these folders specific to your installations. For example, you may have custom code or Report Writer reports to save.

To remove UDT from a server, complete the following steps:

1. Remove product license
  1. In the Orion Web Console, select Settings > All Settings > and click License Manager.
  2. In the web-based License Manager, select the UDT license to remove.
  3. Click Deactivate. This removes the UDT license activation and server assignment.

    With the license deactivated, it is parked, or available but unused.

    Depending on the amount of products you need to uninstall, you may want to deactivate licenses for additional SolarWinds products: Additional Polling Engines, Additional Web Server, Scalability Engines, or High Availability.

2. Uninstall SolarWinds products
  1. Open Programs and Features in the Windows Control Panel.
  2. Select the product(s) to remove one at a time and click Uninstall.

    Uninstall UDT.

    If you do not have any other SolarWind products You may uninstall the SolarWinds Job Engine and SolarWinds Orion Information Service.

5. Restart and reinstallRestart the server. You can reinstall new products following this guide.

For further information and assistance uninstalling your product, contact Support.

After you uninstall, you can reinstall UDT anytime using this guide and updated installs from the Customer Portal.

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