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Home > Success Center > User Device Tracker (UDT) > User Device Tracker (UDT) Documentation > UDT Administrator Guide > Troubleshooting > Wrong connection type reported for endpoint

Wrong connection type reported for endpoint

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Created by Steven Bansil_ret, last modified by Steven Bansil_ret on Feb 02, 2017

Views: 113 Votes: 0 Revisions: 2

Issue

The data returned for an endpoint has an incorrect connection type.

Solution

  1. Verify the endpoint is not connected to a trunk port (trunk ports are excluded by design from direct connection reporting).
  2. Connect to the relevant network device to which you think the endpoint is actually connected. Check the value for the endpoint in the MAC address table.
  3. Connect to the relevant network device to which UDT says the endpoint is connected. Check the MAC address routing table.
 
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