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Home > Success Center > User Device Tracker (UDT) > User Device Tracker (UDT) Documentation > UDT Administrator Guide > Troubleshooting > Wrong MAC address reported for endpoint

Wrong MAC address reported for endpoint

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Created by Steven Bansil_ret, last modified by Steven Bansil_ret on Feb 02, 2017

Views: 130 Votes: 0 Revisions: 2

Issue

The data returned for an endpoint has incorrect MAC address. Data is returned which means the Layer 2 job is running.

Solution

  1. Connect to the relevant network device and check the MAC address table.
  2. Verify that the MAC address for the endpoint is correct.
  3. Check the ARP table to verify that the MAC address for the endpoint is correct.
 
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