Submit a ticketCall us

AnnouncementsWeb Help Desk Integrations eCourse

Looking to reduce response times? Sign up for our eCourse to learn how integrating Web Help Desk with Dameware Remote Support, Network Configuration Manager, Network Performance Monitor, and Server & Application Monitor can improve communication efficiencies.

Register here.

Home > Success Center > User Device Tracker (UDT) > User Device Tracker (UDT) Documentation > UDT Administrator Guide > Troubleshooting > UDT polling spikes CPU on target device

UDT polling spikes CPU on target device

Table of contents
Created by Steven Bansil_ret, last modified by Steven Bansil_ret on Feb 02, 2017

Views: 123 Votes: 0 Revisions: 2

Issue

CPU utilization spikes on a device when UDT polls it.

Solution

  • Adjust the SNMP Pacing Delay setting on Advanced settings page (Settings > UDT Settings > Advanced Settings) from 0 to 1 or 1 to 2.

    This setting affects all UDT jobs and may increase the time to complete them.

    • Set your polling mode to SNMPv1 because some devices do not handle GetBulk requests very well.
  • Check the length of the SNMP queue on relevant devices.
 
Last modified

Tags

Classifications

Public