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Home > Success Center > User Device Tracker (UDT) > User Device Tracker (UDT) Documentation > UDT Administrator Guide > Prepare a SolarWinds User Device Tracker installation > Install SolarWinds User Device Tracker

Install SolarWinds User Device Tracker

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Updated February 20th, 2017

If you have version 3.3 of UDT or higher, use the SolarWinds Orion Installer to install or upgrade one or more Orion Platform products simultaneously.
UDT 3.3.0 is not compatible with NCM 7.6. To install UDT 3.3.0 or upgrade from 3.2.4 to 3.3.0, NCM 7.6 must be upgraded to 7.7 version.
Users with UDT 3.2.3 must first upgrade to UDT 3.2.4 and then to UDT 3.3.

SolarWinds User Device Tracker does not require SolarWinds NPM. However, if you are performing a clean install of SolarWinds UDT and also want to install SolarWinds NPM, you need to install SolarWinds NPM version 11.0.1 or later before or after you install the latest version of SolarWinds UDT. For more information, see Install SolarWinds Network Performance Monitor in the SolarWinds Network Performance Monitor Administrator Guide.

If you have any additional SolarWinds UDT Web Consoles or pollers, you must upgrade them too. Be sure to use the correct installers for pollers or Web Consoles, since these are different from the standard installer package. For information about installing additional Orion Web Consoles or pollers, refer to the Chapter Additional Polling Engine and the Web Console

  1. Using a local administrator account log in the server where you want to install or upgrade SolarWinds UDT.
  2. If you downloaded the product from the SolarWinds website, navigate to your download location and launch the executable.
  3. If you are prompted to install requirements, click Install, and then complete the installation, including a reboot, if required.

    • Downloading and installing Microsoft .NET Framework 3.5 may take up to 20 minutes or more, depending on your existing system configuration.
    • If a reboot is required, after restart, click Install to resume installation, and then click Next on the Welcome window.
  4. If the Microsoft Installer Wizard detects that Microsoft Internet Information Services (IIS) is not installed, select Suspend installation to manually install IIS, click Next, quit setup, and then install IIS as shown in one of the following sections, depending on your platform:

    The Orion Web Console requires that Microsoft IIS is installed on the SolarWinds UDT Server. If you do not install IIS at this point, you must install IIS later, and then configure a website for the Orion Web Console to use.

  5. Read the message about the Orion Improvement Program. If you are willing to send anonymous data back to SolarWinds for product improvement, click Send data. Otherwise, click Do not send data.

    You can stop sending this data at any time by uninstalling the Orion Improvement Program using the Control Panel.

  6. Read the welcome message, and then click Next.
  7. If you are upgrading, enter Yes that you acknowledge creating a database backup before installing the new version of UDT.

    For information on creating a database backup see Create Database Backups.

  8. Select I accept the terms of the License Agreement, and then click Next.
  9. Select an Installation Folder or accept the default, and then click Next.
  10. Click Next to begin the installation.
  11. Click Finish when the setup completes.
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