Submit a ticketCall us

AnnouncementsAre You “Flying Blind?”

When it comes to your complex IT infrastructure, you want to ensure you have a good grasp of what’s going on to avoid any fire drills that result from guesswork. Read our white paper to learn how proactively monitoring your IT environment can help your organization while giving you peace of mind.

Get your free white paper.

Home > Success Center > User Device Tracker (UDT) > User Device Tracker (UDT) Documentation > Getting Started with UDT > UDT alerts

UDT alerts

Table of contents
No headers

Updated: July 10, 2018

When a rogue device or a device on the watch list is detected, UDT triggers an alert. Alerts are customizable and can generate a variety of actions, such as sending an email, executing an external page, or playing a sound.

UDT comes with several out-of-the-box alerts. These are enabled by default, so if rogue hostnames, IP or MAC addresses are detected, alerts are displayed in the All Active Alerts widget on the Orion Summary Home and the Active Alerts Device Tracker Dashboards.

The example below shows that a device using the rogue IP address of triggered an alert 3 hours and 1 minute ago.


You can customize alerts by changing the action associated with it. These actions include:

  • Send emails or messages
  • Execute programs and scripts
  • Create ServiceNow Incidents
  • Log entries in logs or text files
  • Create custom properties

You can customize emails to contain information about the condition that triggered the alert, or select who receives the email depending on time or date.

Alerts can be escalated if not responded to within a set period.

To see more information about an alert, click on the alert name. This opens the Active Alert Details page, where you can:

  • View more information on the alert
  • Acknowledge the alert
  • Edit or turn off the alert

For complete information on creating alerts, and customizing actions for your specific environment, see Use alerts to monitor your environment in the Orion Platform Administrator Guide.

Last modified


This page has no custom tags.


(not set)