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Home > Success Center > User Device Tracker (UDT) > User Device Tracker (UDT) Documentation > Additional Resources > User Device Tracker 3.3 Hotfix 2

User Device Tracker 3.3 Hotfix 2


Updated: 1/2/18

Fixed issues

This hotfix addresses the following issues:

  • UDT Device Tracker Polling Interval reverted to default in UDT_NodeCapability table
  • Wrong LastScan and LastSuccessfulScan times in the UDT_NodeCapability table
  • Nodes were still present in UDT after removing from Orion
  • Monitored ports became unmonitored after switch reboot
  • MAC addresses were not showing up on Dell switches
  • UDT Remote Event Log Job result falls in case one wrong record exist
  • Exception while querying device for 'vlanInfo'
  • Exception while processing Layer 3 job


  • UDT 3.3


  • This hotfix is located at your SolarWinds Customer Portal.
  • This hotfix must be installed on the main Orion server, all additional UDT polling servers, and all standby servers with UDT installed.
  • Repeat the steps below for all your servers with UDT.
  • This hotfix modifies the following file on the SolarWinds User Device Tracker (UDT) Orion Server:

    DB Scheme

Installation instructions

The latest released version of Falcon will automatically install this hotfix.

Use an Administrator account to log in to the server that hosts your SolarWinds Orion installation.

1.    Install the hotfix via Falcon installer on the main poller;
2.    Download the additional poller installer from the main poller on Settings->Polling Engines–>Download Installer Now;
3.    Run downloaded installer on all additional pollers.

Install the hotfix with SolarWinds High Availability

If your product is using Orion Platform 2016.2 or later, use these instructions to install the Hotfix with SolarWinds HA.

Important: The HA pool must be disabled to begin the installation. If you install prior to disabling, the pool is automatically disabled.

  1. In the Orion Web Console, click Settings > All Settings > High Availability Deployment Summary.
  2. Select the pool you want to disable.
  3. Toggle High Availability to Off.
  4. Install the hotfix on the primary server in the pool.
  5. Install the hotfix on the secondary server in the pool.
  6. In the Orion Web Console, click Settings > All Settings > High Availability Deployment Summary.
  7. Select the pool you want to enable and toggle High Availability to On.
  8. The Orion Web Console verifies all SolarWinds product versions match across the HA pair before enabling. If you receive errors, check your product versions.
  9. You may need to recreate the HA pool. For details, see Set up an HA pool.
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