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Home > Success Center > User Device Tracker (UDT) > UDT Compatibility Checker

UDT Compatibility Checker

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Created by Seamus.Enright, last modified by Caroline.Toomey on Sep 22, 2016

Views: 135 Votes: 3 Revisions: 11

Overview

This document explains the UDT Compatibility Checker tool, what it can do, how to use it and how to collect data from it for investigation by the Support and Development teams.

 

UDT Compatibility checker is a standalone GUI application which can pull data from devices in the same way as UDT itself does

  • It polls selected device for data 
  • Presents the results in a raw format which is much more suitable for investigation when something is not displayed as expected

 

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Environment

All UDT versions 

Steps

 

The UDT compatibility Checker is located in \SolarWinds\Orion\UDT\ folder.

 

How to scan a device

  • To poll a device for data click the New button. This opens a wizard that guides you through choosing what device to poll and what data to collect. 
  • On the first screen you must choose whether the device you want to poll has already been added to Orion as node or you want manually setup the device. 
  • Optionally you can specify a session name which is useful in case you are going to scan multiple devices. 2.png

 

Orion Node

  • When you select Orion Node option, the next step will ask you to enter credential (User Name and Password) to log on to Orion server

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  • Next you must select the node you want to poll. The nodes are filtered according to the polling method specified in Orion (SNMP, ICMP or WMI).

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  • In the last step you can select what data you want to collect from the device. 5.png
  • When you click on Finish button, the selected UDT job(s) will be executed against the device and collected data displayed.

 

 

 

Enter manually

  • When you select Enter manually option, the next step will ask you to enter IP address of the device, credential type and vendor
  • Credential type is either SNMP1, SNMP2c, SNMP3 or REL and it specifies the protocol used to communicate with the device. 
  • Vendor is either Cisco, Juniper or Other and it specifies whether to use some proprietary (not standard) OIDs to get the data. 

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  • The next step differs based on the credential type you selected 
  • For SNMP1 or SNMP2c enter community string, for SNMP3 enter user name and context, and for REL enter user name and password to access remote event log. 
  • The last step is the same as in the Orion Node option where you select what data you want to collect from the device. 
  • When you click on Finish button, the selected UDT job(s) will be executed against the device and collected data displayed.

 

 

 

How to save the results

Data from UDT Compatibility Checker are essential for dev team when investigating any issue that happens only on some specific device so it's better to provide as much data as possible. There are several ways how to save the data:

  • Live Log – when you click the Live Log button, a new window with textual output opens. You can simply copy/paste the text into a file or click the Save button.
  • Current Session into File – save the selected session
  • All Sessions into File – save all selected sessions
  • All Sessions into Diagnostics – the file will be saved into \SolarWinds\Logs\Orion folder and will be automatically picked up when diagnostics are collected (the easiest and preferred option) 11.png

 

 

 

 

 

 

Last modified
04:00, 22 Sep 2016

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