Submit a ticketCall us

Training Class Getting Started with SolarWinds Backup - February 28

This course offers customers an introduction to SolarWinds Backup, focusing on configuring the backup technology, taking backups, data restoration and data security. It is a great primer and will get you up to speed quickly on SolarWinds Backup.
Register for class.

Home > Success Center > User Device Tracker (UDT) > UDT Compatibility Checker

UDT Compatibility Checker

Created by Seamus.Enright, last modified by Nigel on Dec 28, 2017

Views: 2,466 Votes: 3 Revisions: 13

Overview

This document covers the SolarWinds UDT Compatibility Checker tool, and how to use it to collect data for investigation by the Support and Development teams.

UDT Compatibility checker is a standalone GUI application that can pull data from devices in the same way as UDT:

  • It polls selected devices for data
  • It presents the results in a raw format suitable for investigation

 

Environment

All UDT versions

Steps

If SolarWinds UDT has been installed using the default directories, the Compatibility Checker is located in C:\Program Files (x86)\SolarWinds\Orion\UDT\UDTCompatibilityChecker.exe folder.

How to scan a device

  1. To poll a device for data, click New. This opens a wizard to guides you through choosing the device to poll and what data to collect.

    worddavf78c62c9d65b1714908e74dbd1dbdee4.png

  2. Specify a session name, if required. This can be useful in case you are going to scan multiple devices.

    2.png

  3. Select whether the device you want to poll has already been added to Orion as a node, or if you need to manually set up the device, and continue below as appropriate.

Add existing Orion node

  1. Enter credential (User Name and Password) to log on to Orion server.

    3.png

  2. Select the node to poll from the dropdown list. The nodes can be filtered according to the polling method specified in Orion: SNMP, ICMP or WMI.

    4.png

  3. Select what type of data you want to collect from the device.

    5.png

  4. When you click Finish, the selected UDT polling job(s) will be executed against the device, and the collected data displayed.

Enter device manually

  1. Enter the IP address of the device, credential type, and vendor, and click Next.

    6.png

    Credential type can be SNMP1, SNMP2c, SNMP3 or REL. This specifies the protocol used to communicate with the device.

    Vendor can be Cisco, Juniper or Other. This specifies whether to use proprietary (not standard) OIDs to get the data.

    • If you selected SNMP1 or SNMP2c, enter community string;
    • for SNMP3 enter user name and context;
    • for REL enter user name and password to access remote event log.
  2. Select what kind of data you want to collect from the device.
  3. When you click Finish, the selected UDT polling job(s) will be executed against the device, and collected data displayed.

How to save the results

Data from UDT Compatibility Checker are essential for the dev team when investigating any issue that happens only on some specific device, therefore provide as much data as possible. There are several ways how to save this data:

11.png

  • Live Log: click Live Log to open a new window with textual output. Copy/paste this text into a file or click Save .
  • Current Session into File: select this from the Save dropdown to save the selected session
  • All Sessions into File: select this from the Save dropdown to save all selected sessions
  • All Sessions into Diagnostics: select this from the Save dropdown to save the file into the \SolarWinds\Logs\Orion folder, where it will be automatically picked up when diagnostics are collected. This is the easiest and preferred option.

 

 

 

Last modified

Tags

Classifications

Public