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Home > Success Center > User Device Tracker (UDT) > UDT Administrator Guide > Troubleshooting > No user data retrieved via WMI (Windows Server 2003)

No user data retrieved via WMI (Windows Server 2003)

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Created by Steven Bansil_ret, last modified by Steven Bansil_ret on Feb 02, 2017

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If you are running UDT on Windows Server 2003, setup WMI retrieval of user data from a Active Directory domain controller outside of the local UDT server's domain, and using an account with limited permissions, UDT can connect to the remote AD controller but is unable to retrieve user data. Data retrieval is blocked by an implementation of the Custom Security Descriptor (CustomSD).


  1. Open RegEdit from the Run line.
  2. Locate the CustomSD key (KEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Eventlog\Security).
  3. Add to the existing string the extra ACL: (A;;0x1;;;S-1-5-32-573).
  4. Click Save.
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