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Home > Success Center > User Device Tracker (UDT) > UDT Administrator Guide > Troubleshooting > No layer 2 data for a device

No layer 2 data for a device

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Created by Steven Bansil_ret, last modified by Steven Bansil_ret on Feb 02, 2017

Views: 77 Votes: 0 Revisions: 2

Issue

A device is added to UDT but is unable to display data (layer 2).

Solution

Verify the following:

  • Device supports all relevant OIDs
  • Layer 2 job exists for the node.
  • UDT ports are being monitored.
  • In theUDT.Jobs log, verify the job completes successfully, check the job's duration, and adjust timeout if necessary.
  • In the UDT.BusinessLayer log, verify the job's results are processed successfully.
  • Verify MAC address table
 
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