Submit a ticketCall us

Cloud Workloads: Meet Your New Hybrid IT Reality
Have you found yourself in that evolving, hybrid IT grey area and wondering if cloud workloads are now part of your purview? And if so, will monitoring cloud workloads require a new set of dedicated cloud monitoring tools? Your answers: yes, they should be, and no, they don’t.

Find out how SolarWinds® Server & Application Monitor (SAM) can help you monitor your cloud workloads side by side with your on-premises workloads. Register Now.

Home > Success Center > User Device Tracker (UDT) > UDT Administrator Guide > Troubleshooting > No layer 3 data for a device

No layer 3 data for a device

Table of contents
Created by Steven Bansil_ret, last modified by Steven Bansil_ret on Feb 02, 2017

Views: 48 Votes: 0 Revisions: 3

Issue

A device is added to UDT but is unable to display data (layer 3).

Solution

Verify that the folllowing:

  • Device supports all relevant OIDs
  • Layer3 job exists for the node
  • UDT ports are being monitored
  • In the UDT.Jobs log, verify if the job completes successfully, check the job's duration and adjust timeout if necessary.
  • In the UDT.BusinessLayer log, verify the job's results are processed successfully.
  • Verify the ARP address table
 
Last modified

Tags

Classifications

Public