Submit a ticketCall us

Webinar: Web Help Desk for HR, Facilities and Accounting Departments
This webinar will focus on use cases for HR, Facilities and Accounting.

Having a unified ticketing and asset management system for all the departments in your company can provide end-users with a seamless experience and make things easier for your IT team. Yet, with different business tasks and objectives, many departments don’t fully understand the capabilities of Web Help Desk and how the software can be customized for effective use in their departments.
Register Now.

Home > Success Center > User Device Tracker (UDT) > UDT Administrator Guide > Creating and Viewing Reports > Troubleshoot the Orion Report Scheduler

Troubleshoot the Orion Report Scheduler

Created by Steven Bansil_ret, last modified by Steven Bansil_ret on Jan 31, 2017

Views: 21 Votes: 0 Revisions: 2

The following known issues have been encountered while using the Orion Report Scheduler:

Print web pages from Report Scheduler

If any warning dialogs are open on the Server when a web page is scheduled for printing in Report Scheduler, the print job may not complete. To ensure that print jobs configured in the Report Scheduler complete, confirm the following:

  • Print the Web Page is selected when the scheduled task is configured in Report Scheduler.
  • All open dialogs, including SWToolset.exe and javascript warnings, are closed.
  • All scheduled print tasks are configured to run even when the current user is not logged in.

Orion Report Scheduler and Internet Explorer Enhanced Security

When Internet Explorer (IE) Enhanced Security Configuration is installed, Orion report Scheduler may hang intermittently when attempting to perform a scheduled report print job. To address this issue, complete either of the following procedures:

  • Uninstall IE Enhanced Security Configuration.
Last modified
23:59, 30 Jan 2017