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Home > Success Center > User Device Tracker (UDT) > UDT Administrator Guide > Use Orion Platform advanced alerts > Create a series of escalated alerts

Create a series of escalated alerts

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Created by Steven Bansil, last modified by Steven Bansil on Jan 30, 2017

Views: 62 Votes: 0 Revisions: 2

Repeat these steps to create a separate alert for each notification level. The example provided in the previous section uses a three-level escalated alert, The following procedure should be completed three times, once for each alert, to replicate the escalated alert of the previous section.

  1. Click Start > All Programs > SolarWinds > Alerting, Reporting, and Mapping > Advanced Alert Manager.
  2. Click Configure Alerts > New > General.
  3. Enter Level X , where X is the level corresponding to the currently configured alert, as the name of your escalated alert in the Name of Alert field.

    The example provided in the previous section uses a three-level escalated alert.

  4. Enter a description of your first level escalated alert in the description field, and then check Enable this Alert.
  5. Enter the Alert Evaluation Frequency and select Seconds, Minutes, or Hours from the list to set the checking interval for your alert.
  6. Click Trigger Condition.

    For more information about configuring trigger conditions, see Set a trigger condition for an advanced alert.

  7. Select Node as the Type of Property to Monitor.
  8. Confirm that the linked text in the alert definition field displays all.

    Click the linked text to select the number of conditions that you want to apply (all, any, none, not all). For more information about linked text conditions, see Understand condition groups.

  9. Click Browse (...), and then click Add a Simple Condition.
  10. Click the first asterisk (*), and then select Network Nodes > Node Details > Node Name.
  11. Confirm that is equal to is the linked condition text in the trigger definition.

  12. Click the second asterisk (*), and then select your production web server from the list of monitored nodes.
  13. Click Add, and then click Simple Condition.
  14. Click the first asterisk (*) in the second condition, and then select Network Nodes > Node Status > Node Status.
  15. Confirm that is equal to is the linked condition text in the second trigger definition.

    Click the linked text condition to select the condition you want to apply (equal, greater, less, ...). For more information about linked text conditions, see Understand condition groups.

  16. Click the second asterisk (*) in the second condition, and then select Down.
  17. If you want to apply any reset conditions to your escalated alert, click Reset Condition, and then provide appropriate conditions. For more information, see Set a reset condition for an advanced alert.
  18. If you want to apply any alert suppressions to your escalated alert, click Alert Suppression, and then provide appropriate suppression conditions.
  19. If you want to restrict when your escalated alert is valid, click Time of Day, designate the Valid Time of Day for your escalated alert, and then select the Days of the Week on which your escalated alert is valid.

    By default, your escalated alert is always valid.

  20. Click Trigger Actions, and then click Add New Action.
  21. Select Send an Email/Page, and then click OK.
  22. Click Email/Pager Addresses, and then complete the To, CC, BCC, Name, and Reply Address fields for your Level 1 contact.

    You must provide at least one email address in the To field. When entering multiple addresses in a field, separate addresses with a comma.

  23. Click Message, and then type the Subject and Message of your escalated alert email.

    Messaging is disabled if both Subject and Message fields are empty.

  24. Click SMTP Server, and then provide the host name or IP Address of your SMTP Server and the designated SMTP Port Number.

    The SMTP server host name or IP address field is required. You cannot send an email/page alert without identifying the SMTP server.

  25. If your SMTP server requires authentication, check This SMTP Server requires Authentication.
  26. If you want to restrict when your escalated alert is valid, check Execute this Action only between specific hours, and then configure the appropriate settings.

  27. Click Alert Escalation.
  28. Check Do not execute this Action if the Alert has been Acknowledged.
  29. If you want to execute the action repeatedly as long as the trigger condition exists, check Execute this Action repeatedly while the Alert is Triggered, and then provide an appropriate action execution interval.
  30. If you want to delay alert action execution, check Delay the execution of this Action, and then provide an appropriate interval the alert engine should wait after the alert condition is met before the alert action is executed.

    If you are configuring the first level alert, you should leave this option unchecked. If you are configuring the second level alert, check this option and provide the desired delay between the first and second notifications. If you are configuring the third level alert, check this option and provide the desired delay between the first and third notifications.

  31. Click OK.
  32. If you want your escalated alert to perform any actions upon reset, click the Reset Action tab, and then configure the actions.
  33. If you are finished configuring your escalated alert, click OK.
 
Last modified
20:11, 29 Jan 2017

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