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Home > Success Center > User Device Tracker (UDT) > UDT Administrator Guide > Use Orion Platform advanced alerts > Send an email or page

Send an email or page

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Created by Steven Bansil_ret, last modified by Steven Bansil_ret on Jan 27, 2017

Views: 23 Votes: 0 Revisions: 2

Emails and pages are sent in plain text.

  1. Click Email/Pager Addresses.
  2. Complete the To, CC, BCC, Name, and Reply Address fields.

    You must provide at least one email address in the To field, and multiple addresses must be separated with commas. Some pager systems require a valid reply address to complete the page.

  3. Click Message.
  4. Select the format (Plain text or HTML) for your alert email.
  5. Type the Subject and Message of your alert trigger email/page.

    Messaging is disabled if both Subject and Message fields are empty.

  6. If you want to insert a variable into the Subject or Message field, click the location of the new variable, and then complete the following procedure:

    1. Click Insert Variable.
    2. Select a Variable Category, and then select the variable to add.
    3. If you want to change the parser, check Change Parser, and then select the parser you want to use.
    4. If you want to define the SQL variable to copy to the clipboard, check Define SQL Variable, and then click Insert Variable From Above List.
    5. Click Build Selected Variable.
  7. Click SMTP Server.
  8. Type the host name or IP address of your SMTP Server and the designated SMTP Port Number.

    The SMTP server host name or IP address field is required. You cannot send an email/page alert without identifying the SMTP server.

  9. If you want to use SSL or TLS encryption for your alert email, check Enable SSL.
  10. If your SMTP server requires authentication, check This SMTP Server requires Authentication.
  11. Click Time of Day.
  12. Enter the time period over which you want to activate your alert action, and then select the days on which you want to activate your alert action.
  13. If you want to enable alert escalation, click the Alert Escalation tab, and then check any of the following options, as appropriate for your alert.
  14. To disable the action when the alert has been acknowledged, check Do not execute this Action if the Alert has been Acknowledged.
  15. To execute the action repeatedly as long as the trigger condition exists, check Execute this Action repeatedly while the Alert is Triggered and then provide an appropriate action execution interval.
  16. To delay alert action execution, check Delay the execution of this Action, and then provide an appropriate interval the alert engine should wait after the alert condition is met before the alert action is executed.
  17. If you are finished configuring your email/page alert action, click OK.
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