Submit a ticketCall us

Bridging the ITSM Divide
Integrated help desk and remote support software for faster resolution

Join us on Wednesday, November 29, 2017 at 11 a.m. CT, as we discuss the benefits of effectively integrating your help desk software with remote support solutions to help increase the efficiency of IT administration, improve communication, and decrease mean time to resolution (MTTR) for IT issues of all sizes. This directly impacts end-user satisfaction and your business’ bottom line. Register Now.

Home > Success Center > User Device Tracker (UDT) > UDT Administrator Guide > Manage the Orion Web Console > Configure a Toolset Integration

Configure a Toolset Integration

Table of contents
No headers
Created by Steven Bansil_ret, last modified by Steven Bansil_ret on Jan 25, 2017

Views: 22 Votes: 0 Revisions: 2

The first time the Toolset tools are accessed, a security warning may be displayed. Click Yes to allow the toolset integration.

  1. Right-click any monitored object displayed within the Orion Web Console.
  2. Click Settings.
  3. Click SNMP Community String.

    The first time you launch a tool requiring an SNMP community string from the right-click menu, the SNMP Community String window displays.

  4. If you want to delete any or all saved community strings, select the strings that you want to delete, and then click Remove, or click Remove All.
  5. Click Menu Options, and then configure the right-click menu as follows:

    1. If you want either to add menu items to the right-click menu or to remove menu items from the right-click menu, move menu items between the list of Available Menu Options on the left and Selected Menu Options on the right by selecting items in either column and clicking the right and left arrows, as appropriate.
    2. If you want to change the order of menu items, select items, and then click the up and down arrows next to the Selected Menu Options list.
    3. If you want to add a separator between items, move the -------------- menu option from the Available list to the Selected list, and then move it to your preferred location within the Selected Menu Options list.
  6. Click Automatic Menu Items.
  7. Check either or both, if available, of the following options:
    • Automatically add sub-menu items to the MIB Browser (Query MIB) menu option from the MIB Brower's Bookmarks.
    • Automatically add sub-menu items to the Real Time Interface Monitor menu option from the Real-Time Interface Monitor saved report types.

      These options expand the list of available menu items by incorporating menu links to MIB browser bookmarks and Real-Time Interface Monitor saved reports, respectively.

 
Last modified

Tags

Classifications

Public