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Home > Success Center > User Device Tracker (UDT) > UDT Administrator Guide > Prepare a SolarWinds User Device Tracker installation > Activate your license

Activate your license

Created by Steven Bansil_ret, last modified by Steven Bansil_ret on Jan 13, 2017

Views: 41 Votes: 0 Revisions: 2

After installing the software through the setup wizard, you are prompted to enter the license activation key for your product. If you do not have an activation key, the product runs in a time-limited evaluation mode.

To evaluate the software without a license

You can click Continue Evaluationto continue evaluating SolarWinds UDT without the license.

To license the software on a server with Internet access

  1. Click Enter Licensing Information.
  2. Click the link to access the customer portal on the SolarWinds web site.
  3. Log in to the portal using your SolarWinds credentials.
  4. Click Licenses > Manage Licenses.
  5. Navigate to your product, choose an activation key from the Unregistered Licenses section, and then copy the activation key.
  6. If you cannot find an activation key in the Unregistered Licenses section, contact SolarWinds customer support.
  7. Return to the Activate UDT window, and then enter the activation key in the Activation Key field.
  8. If you access Internet websites through a proxy server, click I access the internet through a proxy server,  and enter the proxy address and port.
  9. Click Next.
  10. Enter the information needed, and then click Next.

To license the software on a server without Internet access

  1. Click Enter Licensing Information.
  2. Click Copy Unique Machine ID.
  3. Paste the copied data into a Notepad file, and save it.
  4. Transfer the Notepad file to a computer with Internet access.
  5. Browse to, and then log in to the portal with your SolarWinds credentials.
  6. Navigate to your product, and then click Activate License Manually.
  7. If the Active License Manually option is not available for your product, contact SolarWinds Customer Support.
  8. Provide the Machine ID from Step 2, and then download your license key file.
  9. Transfer the license key file to the server.
  10. Return to the Activate UDT window, browse to the license key file, and then click Next.
Last modified
23:53, 12 Jan 2017